Stansted Disabled Facilities

Facilities for Those with Special Needs

To make the journey as easy as possible, the airport has reserved seating areas for disabled passengers. These areas are equipped with the following:

• Induction loops for hard of hearing passengers
• Easy wheelchair access
• Planes have space for wheelchair users
• Arm rests on chairs
• Low level information monitors for ease of vision
• The airport directional signs are black on yellow providing optimum contrast to assist those who are partially sighted
• Disabled toilets are available throughout the airport

Those with hearing impairments can make use of the phones which are fitted with induction couplers, and the textphones which are fitted throughout the terminal building. There is also a minicom (Tel: +44 (0)1279 663725), and a number of staff members are trained in sign-language.

For the visually impaired, airport signage is in distinctive black on yellow.

Disabled Parking

Both long and short-stay car parks have a number of disabled parking spaces for use by disabled badge-holders; they are located near the terminal building. There are help-points located in the parking bays should you require a wheelchair or assistance. For the car parks that are far away from the main building, there are transfer coaches available to take passengers from the parking bay to the terminal building. Forecourt marshals are at hand to provide any assistance. The payment methods for the car parks have been made as simple as possible, and there is a 24 hour cashier available to aid you if you have any problems.

Shopping Assistance

Stansted provides personal shoppers to help passengers with their purchases in the shopping outlets after security. The airport also offers a Shopping Collection service for passengers travelling within the EU (excluding UK and Ireland flights to/from Heathrow). Passengers can buy products before they fly and collect them on their return to Stansted. For further information on the shopping services provided by Stansted, call 0870 850 2825 (UK) or +44(0)121 410 5105 (outside the UK).

Advice

To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements at the airport or during the flight, to be made.

Wheelchairs are available on request and if you require assistance from check in you should advise your airline or travel agent when booking. If you require assistance prior to check in please contact the Airport Information Desk: +44 (0)870 0000 303 for this to be arranged.

Tips for Disabled Air Passengers

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

For comprehensive information about disabled air travel visit Flying with Disability.