Stansted Airport has been offering signage, parking, seating areas, standard accessible toilets and shopping assistance for disabled users for years. Special Assistance Help Desk - It is situated at the very front of the terminal building, in the middle between Check-in Zone D and Zone E. The desk is manned 24/7.
Stansted Airport has been offering signage, parking, seating areas, standard accessible toilets and shopping assistance for disabled users for years. They have tried to ensure their facilities are as accessible as possible and below, you will find a guide to what's available throughout the terminal.
Stansted Airport offers a transit system connecting the departure lounge with the gates (situated at satellite buildings); this free wheelchair-accessible service is available to departing and returning passengers. It runs every 3 minutes.
All passengers entering the departure lounge must pass through security control. Unfortunately, it's unavoidable that wheelchair users will activate the archway metal detector when going through security, and security staff have to hand-search passengers who activate the alarms. The chair and the passenger will be searched; however, you can ask to be searched in private if you prefer.
Passengers can take their own wheelchair or mobility aid all the way through the airport right to the departure gate and the aircraft. The wheelchair/mobility aid will be placed in the hold of the aircraft once the passenger has boarded.
As your trip is split into several phases, such as going through the airport and the actual flight, it's worth knowing where to get special assistance and who will be providing it. Stansted Airport is responsible for your passing through the airport, and the airline you are flying with is responsible for your wellbeing when you are onboard the aircraft.
If you require assistance at the airport, you must inform your airline at least 48 hours prior to your flight. Give as much notice as possible for both outbound and inbound flights. If no notification is made, the best endeavours will be made to assist you. Stansted Airport recommends that you arrive at the airport at least 2 hours before the flight time and present yourself to the Special Assistance desk.
You can request help getting to check-in at any of the Help Phones, situated beside the main terminal doors and the Short Stay Car Park. If you are travelling with a family member or friend who is happy to assist you, there may be wheelchairs available for you to use immediately in the terminal building by the special assistance desk.
The official taxi service provider at Stansted Airport, 24x7 Limited, is located at the airport and offers the following assistance: a taxi desk on the international arrivals concourse; courtesy phones in the baggage reclaim areas; wheelchair-accessible vehicles available on request; ability to pick up and drop off at the front of the terminal building. To get a quote with an independent taxi firm offering airport transfers to and from Stansted view our taxi transfers page.
Stansted Airport offers Blue Badge spaces and full assistance in the short-term car park and in Zone Q of the long-term car park. Go to our Stansted Parking page to see parking facilities available to special needs passengers.